Privacy Policy
Welcome to Calling Daddy's Privacy Policy.
Calling Daddy ("Calling Daddy", "we", "our", or "us") operates a platform that helps users discover and connect with independent service professionals through WhatsApp, our website, and related services (collectively, the "Platform").
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our Platform and Services.
By accessing or using Calling Daddy, you agree to the collection and use of information in accordance with this Privacy Policy.
1. WHO WE ARE
Calling Daddy is a technology platform that facilitates connections between users seeking services and independent service professionals who provide those services.
Calling Daddy does not directly provide professional services. We act solely as a technology intermediary that assists with provider discovery, communication, payment processing, and contact sharing.
2. APPLICABILITY
This Privacy Policy applies to:
Users interacting with Calling Daddy through WhatsApp.
Users visiting our website.
Users making payments through our platform.
Service professionals registered on the platform.
Individuals contacting our support team.
By using our Platform, you consent to the processing of your personal data as described in this Privacy Policy.
3. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
Full name
Mobile phone number
Email address
City and location details
Service requirements submitted through WhatsApp or forms
B. Communication Data
WhatsApp messages
Support conversations
Customer inquiries
Feedback and reviews
C. Transaction Information
When you make payments through Calling Daddy, we may collect:
Transaction IDs
Payment status
Amount paid
Payment timestamps
Razorpay payment references
We do not store complete debit card, credit card, banking, or UPI credentials.
Payment information is processed directly by our payment partners.
D. Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Usage logs
Website activity
E. Provider Matching Information
Information submitted while requesting services, including:
Service category
Budget information
Preferred timelines
Location information
Additional service requirements
4. HOW WE COLLECT INFORMATION
We collect information through:
A. Directly From You
When you:
Send messages through WhatsApp
Fill forms
Contact support
Make payments
Submit service requests
B. Automatically
Through:
Cookies
Analytics tools
Server logs
Device information
C. Third Parties
We may receive information from:
Payment providers
Service professionals
Analytics providers
Advertising partners
Government authorities where legally required
5. HOW WE USE YOUR INFORMATION
We use your information to:
Match you with relevant service professionals
Facilitate service discovery
Process payments
Share contact information after successful payment
Provide customer support
Improve platform performance
Detect fraud and abuse
Comply with legal obligations
Send service-related communications
6. WHATSAPP COMMUNICATIONS
By initiating a conversation with Calling Daddy on WhatsApp, you consent to receiving:
Service-related messages
Booking updates
Payment notifications
Provider matching updates
Customer support communications
Where required by law, marketing communications will be sent only with your consent.
You may opt out of promotional communications at any time.
7. CONTACT SHARING
To facilitate service fulfillment:
We may share your information with service professionals:
Name
Mobile number
Service requirements
Location details
We may share provider information with you:
Name
Mobile number
Business information
Service-related details
Such information may only be used for fulfilling the requested service.
8. PAYMENT PROCESSING
Payments are processed through trusted third-party payment providers including Razorpay.
Calling Daddy does not store:
Full card numbers
CVV numbers
Banking passwords
UPI PINs
Payment processing is governed by the privacy policies of the respective payment providers.
9. COOKIES AND ANALYTICS
We may use cookies and similar technologies to:
Remember user preferences
Improve user experience
Analyze website traffic
Detect fraud
Measure platform performance
Users may disable cookies through browser settings, though some features may not function properly.
10. DISCLOSURE OF INFORMATION
We may share information with:
Service Professionals
To facilitate service requests.
Payment Providers
For payment processing.
Technology Partners
Hosting, messaging, analytics, and support providers.
Legal Authorities
When required by law, court order, or regulatory requirement.
Business Transfers
In connection with mergers, acquisitions, restructuring, or sale of assets.
11. DATA SECURITY
We implement reasonable technical and organizational safeguards to protect personal data.
These measures may include:
Encryption in transit
Access controls
Authentication mechanisms
Secure cloud infrastructure
Monitoring and logging
However, no method of transmission or storage is completely secure.
12. DATA RETENTION
We retain personal data only for as long as necessary to:
Provide our services
Resolve disputes
Comply with legal obligations
Maintain business records
We may retain certain records for longer periods when required under applicable law.
13. YOUR RIGHTS
Subject to applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Object to certain processing activities
Request information about how your data is processed
To exercise these rights, contact:
14. CHILDREN'S PRIVACY
Calling Daddy is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If we become aware that personal data of a minor has been collected, we will take reasonable steps to remove it.
15. INTERNATIONAL DATA TRANSFERS
Our technology providers may process information in jurisdictions outside India.
By using the Platform, you consent to such transfers where permitted by applicable law.
We take reasonable measures to ensure appropriate safeguards are implemented.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on the Platform with a revised "Last Updated" date.
Continued use of the Platform after updates constitutes acceptance of the revised Policy.
17. GRIEVANCE OFFICER
For privacy-related concerns, complaints, requests, or questions, please contact:
Keshav Manihar
Founder, Calling Daddy
Email: support@callingdaddy.com
Registered Address:
Floor No.: Sy No. 156/2
Building No./Flat No.: Plot No. 1 (SCB No. 6-28-062)
Road/Street: Sikh Road
Nearby Landmark: Cantonment CHS
City/Town/Village: Secunderabad
District: Hyderabad
State: Telangana
PIN Code: 500009
India
We will make reasonable efforts to acknowledge and resolve privacy-related complaints within the timelines prescribed under applicable laws.
18. CONTACT US
For any questions regarding this Privacy Policy or our privacy practices, please contact:
Calling Daddy Support
Email: support@callingdaddy.com